bongo 77 Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the bongo 77 platform and all associated services. "Platform" refers to the bongo 77 website, mobile application and any related digital channels.

By creating an account on bongo 77 or using any of its services, you confirm that you have read, understood and agreed to these Terms in full. If you do not agree with any part of these Terms, please do not use the platform.

bongo 77 reserves the right to change these Terms at any time. Continuing to use the platform after a change has been made means you have accepted the updated Terms. We therefore recommend checking this page regularly.

1.1 Definitions

• "You" or "User" — any person using the bongo 77 platform.
• "We" or "Platform" — bongo 77 and its operating entity.
• "Account" — a user's registered personal profile.
• "Services" — casino games, sports betting, live casino and all other activities.
• "Balance" — the total amount of funds held in an account.

2.1 Eligibility

To open an account on bongo 77, a user must be 21 years of age or older. You must provide accurate and complete information at the time of registration — creating an account with false information is considered a breach of these Terms and may result in the account being closed.

Each person may open only one account. Creating multiple accounts using the same name, address, mobile number or payment method is prohibited. In such cases, bongo 77 reserves the right to close all associated accounts and forfeit any balances.

2.2 Identity Verification

bongo 77 may request verification of an account holder's identity at any time. A copy of a national identity card or passport may be required. Withdrawals may be temporarily suspended until verification is complete.

2.3 Account Security

It is your responsibility to keep your login credentials — username and password — completely confidential. You are strongly advised not to share this information with any third party. If you notice any unauthorized access or suspicious activity on your account, contact our support team immediately.

2.4 Account Closure

You may request to close your account at any time. bongo 77 also reserves the right to suspend or close an account in cases of breach of these Terms, fraud or unusual activity. For more information on account closure decisions, you may read About Us and How We Operate.

3.1 Deposit Methods and Limits

The following methods are currently available for deposits on bongo 77: bKash, Nagad, Rocket and bank transfer (e.g. Dutch-Bangla Bank, Islami Bank). The minimum deposit amount is ৳500. No fees are charged on deposits.

3.2 Withdrawal Methods and Limits

The same methods — bKash, Nagad, Rocket and bank transfer — are available for withdrawals. The minimum withdrawal amount is ৳1,000. Funds typically arrive within 10 to 45 minutes of a successful request.

3.3 Source of Funds

You confirm that any funds deposited on the platform come from a legitimate source and that you are the legal owner of those funds. If there is reason to suspect funds of an unlawful origin, the account will be suspended and the relevant authorities will be notified.

3.4 Erroneous Transactions

If funds are credited to your account in error for any reason, you are not entitled to use them and are obliged to notify us immediately. bongo 77 reserves the right to reclaim such funds at any time.

4.1 Welcome Bonus

New users on bongo 77 may receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example, a deposit of ৳1,000 will earn a bonus of ৳1,000, bringing the total balance to ৳2,000. To withdraw bonus funds, a wagering requirement must be met: the bonus amount must be wagered 20 times (i.e. a ৳1,000 bonus requires a total of ৳20,000 in bets).

4.2 Other Promotions

bongo 77 offers weekly bonuses, cricket special offers and other promotions from time to time. Each offer has its own wagering requirements and validity period — please read the relevant terms carefully before accepting an offer.

4.3 Bonus Restrictions

• Each account is eligible for the welcome bonus once only.
• Bonuses may only be usable on specific games or sections.
• Winnings from bonuses may not be withdrawn before the wagering requirements have been met.
• Any attempt to claim bonus benefits using multiple accounts will result in account cancellation.
• bongo 77 reserves the right to change or cancel any bonus offer.

5.1 General Rules

All games and betting services on bongo 77 are operated using internationally standard software. Game outcomes are determined fairly through Random Number Generator (RNG) technology. The platform does not determine or predict any outcome in advance.

5.2 Bet Confirmation

Once a bet has been confirmed, it cannot be changed or cancelled. In sports betting, if a match is cancelled or postponed, bets will be settled in accordance with our specific rules.

5.3 Technical Issues

If a game is interrupted due to a server outage or technical fault, bongo 77 will review that game session and take appropriate action. Our decision will be considered final in the interest of a fair resolution.

5.4 Prohibited Conduct

Any of the following actions will be considered a breach of these Terms and may result in account cancellation:

• Using bots or automated software to play games.
• Attempting to exploit bugs or vulnerabilities in the software or game system.
• Colluding with other users to gain an unfair advantage.
• Using the platform for money laundering or any unlawful financial activity.

bongo 77's VIP program has four tiers: Bronze, Silver, Gold and Platinum. The weekly cashback rate differs at each tier.

• Bronze: Up to 0.2% cashback on the week's net losses.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.

For example: a Gold tier member who incurs a net loss of ৳20,000 in a given week will receive ৳20,000 × 0.6% = ৳120 in cashback.

Progression through VIP tiers depends on the volume and consistency of play. bongo 77 reserves the right to change the method of tier assignment. Cashback will be credited to accounts automatically each week.

bongo 77 believes that gaming for entertainment is only meaningful when conducted responsibly. We are committed to helping our users develop healthy gaming habits.

Users may set their own deposit limits, betting limits or temporary breaks. Please remember that gambling or betting should never be viewed as a source of income — it is for entertainment only.

7.1 Self-Exclusion

Any user who wishes to exclude themselves from the platform for a set period or permanently may request self-exclusion through the support team. Once self-exclusion is active, the account cannot be reactivated during that period.

bongo 77 treats the protection of users' personal data as a top priority. Full details of how we collect, store and use your data are available on our Privacy Policy and Data Handling page.

Our platform uses SSL encryption technology to keep your financial and personal data secure. Your data is not sold to third parties. Your data is not shared with any third party except where required by law.

8.1 Cookie Policy

bongo 77 uses cookies to improve the user experience on the platform. By continuing to use the platform, you consent to the use of cookies. You can manage cookies through your browser settings, though some features may become limited as a result.

bongo 77 customer support is available seven days a week, 24 hours a day via live chat and email. Support is provided in both Bengali and English.

9.1 Submitting a Complaint

If you have a complaint about any matter, please contact us via live chat or email. After a complaint is submitted, it will be reviewed and you will be informed as soon as possible. More complex matters may take additional time to resolve.

Having your account ID and a detailed description of the matter ready when contacting support will speed up the process.

9.2 Dispute Resolution

Any dispute between bongo 77 and a user will first be addressed through discussion. Where there is a disagreement, bongo 77's internal decision will initially be considered final.

10.1 Limitation of Liability

bongo 77 will not be held liable for the following:

• A game being interrupted due to loss of internet connection or a device fault.
• Delays or issues arising from third-party services (payment gateways).
• Loss resulting from your own login credentials being obtained by another party.
• Damage caused by a cyberattack or an unforeseen technical failure.

10.2 Service Interruptions

The platform may be temporarily taken offline for maintenance or technical improvements. bongo 77 sincerely regrets any inconvenience caused during such periods, but no compensation will be provided on this basis.

10.3 Severability

If any part of these Terms is declared invalid or unenforceable by a court or competent authority, the remaining parts will continue in full effect.

bongo 77 reserves the right to change, amend or update these Terms at any time. Where a significant change is made, an attempt will be made to notify users by email or via a notice on the platform.

Continuing to use the platform after a change has been made means you have accepted the new Terms. The latest effective version will always be available on this page. The date shown at the top of the page indicates the date of the most recent update.

If you do not wish to accept the updated Terms, you may request to close your account. You will be given the opportunity to withdraw any valid balance in your account.