bongo 77's Privacy Policy

bongo 77 places the highest priority on protecting the personal information of its users. This Privacy Policy ("Policy") applies to the bongo 77 website, mobile application, and all related services. By creating an account on this platform, using its services, or accessing any part of it, you are considered to have accepted the terms of this Policy.

This Policy has been prepared primarily with users in Bangladesh in mind. Your full rights regarding the collection and processing of your information, as well as our obligations, are clearly stated in this document. To learn about the general rules for using our services, you may read our Terms and Conditions, where user rights and responsibilities are explained in detail.

In this Policy, "information" refers to any data from which you can be directly or indirectly identified. This includes your name, address, mobile number, email, financial details, and device-related information.

bongo 77 collects only the information necessary to provide its services. There are two main sources of data collection — direct collection and automatic collection.

2.1 Information Provided Directly

This includes information you voluntarily provide during account registration, deposit or withdrawal processes, and when contacting the support team:

• Full name and date of birth
• Email address and mobile number
• Current address
• National ID card or passport number (for identity verification)
• Financial information — bKash, Nagad, Rocket, or bank account number
• Messages and attachments sent to support

2.2 Automatically Collected Information

When you use the platform, some information is collected automatically:

• IP address and device type
• Browser name and version
• Time and number of page visits
• Cookies and session data
• Game session logs, betting history, and account activity logs

2.3 Information Received from Third Parties

In some cases, limited information may be received through identity verification service providers or payment processors. Such third parties are always governed by their own privacy policies.

Collected information is used only for specific and legitimate purposes. bongo 77 does not use information for any additional purposes.

Cookies are used on the bongo 77 website. Cookies are small text files stored in your browser that make your next visit easier and more personalized.

4.1 Types of Cookies

1. Essential Cookies: These cookies are essential for maintaining login sessions, verifying security tokens, and the basic functionality of the platform. They cannot be disabled.
2. Functional Cookies: These cookies are used to remember your preferred language, game category, and display settings.
3. Analytics Cookies: These help improve the platform by collecting information about which pages are visited most and where users spend the most time.

4.2 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may limit some platform functionality.

bongo 77 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Partners

Relevant information is shared with specific service providers for payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements and may not use this information for any other purpose.

5.2 Legal Obligations

Information may be disclosed to relevant authorities if required by a court order or legal process. In such cases, bongo 77 provides only the specific information requested, nothing more.

5.3 Business Restructuring

In the event of a business merger or acquisition, users will be notified in advance and will be given the option to close their account if the new policy is not acceptable to them.

Our information-sharing policy and general terms of service complement each other. For more details, please see the Terms and Conditions page.

bongo 77 follows industry-standard technical and administrative practices to keep your information secure.

6.1 Technical Security

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, which prevents unauthorized access by third parties.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Firewall and Intrusion Detection: Multiple layers of protection exist at the server level to prevent unauthorized access.
• Regular Security Audits: Regular security audits are conducted to identify platform vulnerabilities.

6.2 Administrative Security

• Only authorized personnel are permitted to access users' sensitive information.
• All staff involved in data processing are bound by confidentiality agreements.
• An incident response plan is in place to respond quickly in the event of a data breach.

6.3 User Responsibilities

Alongside technical security measures, you also have responsibilities. Do not share your login credentials with anyone, use a strong password, and log out after a session on an unfamiliar device.

Your information is not retained for longer than necessary. However, certain categories of information have specific minimum retention periods:

• Account Information: For as long as the account is active and for up to five years after it is closed.
• Financial Transaction Records: Up to seven years due to financial legal obligations.
• Support Conversations: Up to two years for dispute resolution purposes.
• Cookies and Log Data: Deleted at the end of a session or retained for up to three months.

Once the retention period ends, information is securely deleted or anonymized so that no individual can be identified from it.

bongo 77 believes every user should have full control over their own information. Your rights are outlined below:

To exercise any of the above rights, please contact our 24/7 support team. To learn more about using the platform responsibly and safely, please read our Responsible Gaming page.

All services of bongo 77 are exclusively for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of registration. If it comes to our attention that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If you believe a minor has created an account on our platform, please notify our support team immediately.

This privacy policy may be updated if the scope of services expands or legal requirements change. For significant changes, we will:

• Update this page with a new effective date.
• Send a notification to the email registered to your account.
• Display a clear notice when you log in to the platform.

Continued use of the platform after changes will be considered as acceptance of the new policy. If the new policy is not acceptable to you, you may request to close your account.

If you have any questions about this privacy policy or wish to exercise your information rights, please contact us. Our support team is available 24/7 in both Bengali and English.

To learn more about us, visit our About Us page, which contains details about bongo 77 and its services.

You can also visit our FAQ section for quick answers to common questions.